Product Returns and Refunds

Product Returns and Refunds:

We are happy to replace any damaged products within 30 days of purchase, and exchange your product for another of your choice if an error was made on our part in filling your order.

If you are unsatisfied with your product for any reason, you will have 30 days from the date of the order to return the product purchased at SouldFood.com and request a refund.

A return authorization (RA) must be requested within 30 days of your order. You must contact us at info@souldfood.com to request a return authorization number.

The return authorization number must be included along with your returned product. 

Once an RA is received please return the item and email us back with the RMA and the tracking number so we can track your return.

You must return the product to the address provided to receive a refund at your cost within 15 days of receipt of RA. 

Additional Product Terms and Conditions:

Shipping and handling charges, and taxes paid (such as state and customs) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned product(s) while in transit back to SouldFood.com.